Our Policies

We reserve the right to refuse services to anyone at any time.

DEPOSITS/BALANCES

A deposit of  50% is required at the time of booking. Reservations made LESS THAN 7 DAYS prior to arrival require full payment. Deposits can be made with a credit card. Balances are due the day of arrival.

CANCELLING A RESERVATION

Cancellations must be accompanied by a written email request. All cancellations are subject to a $35.00 per room fee. No refunds for late arrivals or early departures.

7 DAYS from your check-in date for a refund of your deposit.

No refund for cancellations LESS THAN 7 DAYS from check-in date, and the full amount of your reservation will be charged to the card on file. 

CHANGING/CANCELLING A SPA TREATMENT

Cancellations/changes less than 48 HOURS prior to your appointment time are charged at full price.

Our ability to reschedule spa treatments is not guaranteed. No refunds for missed appointments or late arrivals.

SMOKING POLICY:

Zen Asheville is a NON-SMOKING FACILITY. NO SMOKING OF ANY KIND, including vaping and smoking for medicinal or therapeutic purposes, is allowed indoors..

A $500 cleaning fee will be assessed if evidence of smoking is found anywhere inside our inn or its structures, including: cigarette/cigar/other butts or paper, ash, damage related to smoking, and any odor/smell from smoking or second hand smoke.

Further, your reservation will be forfeited without any refund, and you will be asked to leave the premises.

SELF CHECK IN / CHECK OUT:  

Self check in begins at 3pm. No early arrivals. Check out is 11am. 

ROOM POLICIES:  

Occupancy is (2) persons per room. We do not accommodate extra guests, guests under 15, and we do not allow animals.

Guests are responsible for the cost of all damages to guest rooms and public spaces beyond normal wear and tear, including damage from food and wine.

For safety, NO CANDLES, INCENSE or OPEN FLAMES in guest rooms.

A cleaning fee of $500 will be charged for any evidence that our no smoking or no animals policy has been broken.

Missing items will be charged to the guest bill after check-out. Lost key charge is $12.00.

Guest parking available, one spot per guest room. Additional cars may park on the street.

 

Policy Highlights

  • 50% deposit, balance due day of arrival.
  • Cancel 7 days or more for a refund of deposit.
  • $40 fee for all cancellations.
  • Cancel spa treatments 48 hours or more for a refund.
  • No refunds for late arrivals, early check outs, or missed appointments.
  • NO SMOKING OF ANY KIND indoors, including vaping.
  • A minimum $500 cleaning charge will be assessed if evidence of smoking is found anywhere inside our inn. Further, your reservation will be forfeited without a refund and you will be required to leave.
  • Check in begins at 3pm. No early arrivals. Check out is 11am.
  • Guest parking available, one spot per guest room. Additional cars may park on the street.