Reservation Policies

We reserve the right to refuse services to anyone at any time. We do not accommodate children under 15 or animals.

Reservations for our private, boutique resort near Asheville and Waynesville, NC can be made online or by calling 828-255-0051. If you are trying to reserve a spa package less than 7 days before arrival, please call us to check availability of appointment times.

Two night minimum stay, 3 nights on certain holidays and weekends in October. One night stays are sometimes possible, call for availability.

All accommodations subject to 13% NC State and Buncombe County tax.

DEPOSITS/BALANCES

We accept VISA, MASTERCARD, DISCOVER and cash.

A deposit of  50% is required at the time of booking to guarantee a reservation. Reservations made LESS THAN 7 DAYS prior to arrival require full payment. Deposits can be made with a valid credit card. All deposits are subject to our cancellation policy - see below.

Balances are due upon check-in. Balances may be paid by credit card or cash. We accept Visa, MasterCard, Discover.

CANCELLING A RESERVATION

Cancellations must be done by phone and accompanied by a written email request. All cancellations are subject to a $35.00 per room fee. No refunds for late arrivals or early departures.

14 DAYS or MORE prior to your check-in date for a refund of your deposit.

7 DAYS or MORE prior to your check-in date for a gift certificate of your deposit amount.

LESS THAN 7 DAYS prior to your check-in date it is considered a no show and the full amount of your reservation will be charged.

CANCELLING A GROUP RESERVATION

30 DAYS or MORE prior to your check-in date for a refund of your deposit.

14 DAYS or MORE prior to your check-in date for a gift certificate of your deposit amount.

LESS THAN 14 DAYS prior to your check-in date it is considered a no show and the full amount of your reservation will be charged.

CHANGING/CANCELLING A SPA TREATMENT

Cancellations/changes less than 48 HOURS prior to your appointment time are charged at full price.

Our ability to reschedule spa treatments is not guaranteed. No refunds for missed appointments or late arrivals.